Privacy Notice

Effective date: [EFFECTIVE DATE]

This Privacy Notice describes how Sanger Dementia Home Care ("we," "us," or "our") collects, uses, and discloses your personal information when you visit SangerDementiaHomeCare.com (our "website"), submit our inquiry form, or contact us by phone, text message, or email.

This website helps families in Sanger, California and nearby communities find non-medical dementia home care. When you submit an inquiry, we may send it to participating home care agencies that serve your area and have a marketing agreement with Approved Senior Network®. We are a referral and information service. We are not a home care provider, and we do not deliver care. The agencies decide whether and how to serve you. [OWNER AND COUNSEL TO CONFIRM THE OPERATOR, THE ROLE OF APPROVED SENIOR NETWORK, WHETHER AGENCIES PAY FOR REFERRALS, AND HOW THIS IS DESCRIBED] Please read this notice to understand how we handle your information. We will tell you about material changes by posting the updated notice on this page and, where the law requires it, by asking for your consent to new uses of your information.

Who This Notice Covers

This notice covers visitors to our website, people who submit our inquiry form, and people who contact us on their own behalf or on behalf of a family member. It does not apply to information we collect from our employees, caregivers, or job applicants, which is handled under separate notices. If you become a client, additional privacy practices and notices may apply to the care we provide.

When you submit our inquiry form with your phone number, you ask us and the participating home care agencies that receive your inquiry to contact you about care. They may call or text you at that number, using automated technology if the form says so. Your consent to calls or texts is not a condition of getting information from us. You can withdraw it at any time. [COUNSEL TO WRITE THE FORM CONSENT TEXT, NAME THE AGENCIES OR THEIR CATEGORY, AND CONFIRM TCPA AND STATE RULES. DO NOT ASSUME CONSENT OVERRIDES THE DO NOT CALL REGISTRY]

Our Data Collection Practices

Personal information is information about an identifiable person. It includes information, or a combination of pieces of information, that can identify you, your device, or your household. The table below summarizes what we collect, why, and whether we "sell" or "share" it, as those terms are defined by privacy laws.

Categories of personal information, examples, purposes, and whether sold or shared
Category of personal information	Examples	Primary purposes	Sold or shared?*
Identifiers	First and last name, phone number, email address, IP address	Responding to your inquiry, contacting you about care, marketing, running and securing the website	Yes, with participating agencies
Information about the person who needs care	City, state, and ZIP code of the person who needs care; the description of the situation you write; how care is expected to be paid for	Confirming that we serve the area, understanding needs, preparing for our call, marketing	Yes, with participating agencies
Messaging choices	Whether you agreed to receive non-marketing or marketing text messages, and when	Honoring your choices and meeting legal requirements	No
Communications	Records of calls, text messages, and emails with us, and anything you tell us	Customer service, record keeping, quality, and compliance	No
Internet activity and device information	Browser type, device type, pages requested, date and time, referring page, and your saved privacy choices	Security, keeping the website working, remembering your preferences, marketing	Yes, with participating agencies
Sensitive personal information	Health details you choose to include in the free-text box, despite our request not to	Used only to respond to you	Yes, if you include it in your inquiry [COUNSEL TO CONFIRM]

*"Sold" or "shared" means providing personal information to a third party for money or other valuable consideration, or for cross-context behavioral advertising. We sell or share the categories marked "Yes" with participating home care agencies, as described below. You can opt out at any time. We do not knowingly sell or share the personal information of anyone under 16. [OWNER AND COUNSEL TO CONFIRM WHICH CATEGORIES ARE SOLD OR SHARED, WITH WHOM, AND FOR WHAT]

What Information We Collect About You

We collect personal information from three sources.

Information you give us. We collect what you enter in our inquiry form and what you tell us by phone, text, or email. The form asks for your name, phone number, and email address, the city, state, and ZIP code of the person who needs care, a description of the situation, how care is expected to be paid for, and your choices about text messages. Please do not include medical details. You are responsible for making sure that what you give us is accurate and that you are allowed to share it.
Information collected automatically. When you visit our website, our hosting provider and the services we use to run the website may automatically collect technical information such as your IP address, browser and device type, the pages you request, and the date and time. We use cookies and similar technologies, such as local storage in your browser, to remember your privacy and accessibility choices and to make the website and form work. We do not currently use analytics or advertising tools on this website. If we add them, they stay off until you allow them.
Information from other people. A family member, friend, or professional may contact us on your behalf and give us information about you. [COUNSEL TO CONFIRM OTHER SOURCES OF PERSONAL INFORMATION]

How We Use Your Information

To respond to your inquiry and understand the care your family is looking for.
To call, text, or email you about your inquiry. We send text messages only if you agree to them on the inquiry form. Agreeing to text messages is not a condition of receiving information about our services, and you can withdraw consent at any time by replying STOP.
To confirm that we serve your area and prepare for a consultation.
To run, secure, and improve our website, and to troubleshoot problems.
To remember your privacy and accessibility choices.
To keep records, resolve disputes, and comply with the law.
To send you marketing messages, but only if you separately agree to them.
To send your inquiry to participating home care agencies so they can contact you, as described below.

We disclose personal information only in these ways:

Service providers. Companies that work for us, such as website hosting, the inquiry form, text and email messaging, customer relationship management, and bot protection. They may use the information only to provide services to us.
Participating home care agencies. Home care agencies local to the Sanger, California area that have a marketing agreement with Approved Senior Network®. We send them the details of your inquiry so they can contact you about care and for their own business purposes, which may be a sale or sharing under state privacy laws. Contact from an agency is separate from this website. You can opt out, as described under Your Privacy Rights. [OWNER AND COUNSEL TO CONFIRM AGENCY SELECTION, COMPENSATION, AND WHAT EACH AGENCY RECEIVES]
Legal and safety reasons. To comply with the law or a legal process, to protect the rights, safety, or property of our clients, our team, or others, and to detect and prevent fraud.
Business changes. To a successor if all or part of our business is sold or transferred.
At your direction. When you ask us to share information or give us your consent.

Whatever you write in the inquiry form, including any health details, goes to the agencies with the rest of your inquiry, so please share only what you are comfortable with. [COUNSEL TO CONFIRM TREATMENT OF HEALTH DETAILS] If agencies will call or text you, the form must name them or their category in your consent. Wireless carriers also restrict sharing phone numbers collected for texting. [COUNSEL TO RECONCILE AGENCY SHARING WITH TEXT MESSAGING AND PHONE CONSENT RULES BEFORE LAUNCH]

Your Privacy Rights and How to Exercise Them

Depending on where you live, you may have the right to ask us to:

Tell you what personal information we have collected about you and give you a copy;
Delete certain personal information;
Correct inaccurate personal information;
Stop using or disclosing certain personal information, including opting out of sale, sharing, and targeted advertising;
Limit the use of sensitive personal information;
Withdraw a consent you gave us, without affecting what we did before you withdrew it; and
Give you details about how we process your information, similar to the detail in this notice.

Some information is exempt from these requests in some situations under the law. For example, we may need to keep certain records to meet legal obligations.

How to make a request. Email us at [PRIVACY REQUEST EMAIL], call [PHONE NUMBER], or write to us at the address at the end of this notice. To protect your information, we may verify your identity before responding, for example by matching your name, phone number, or email address to our records. If we cannot verify your identity, we may not be able to respond.

Opting out of sale and sharing. You can opt out of the sale and sharing of your personal information, including for targeted advertising, at any time. Use our Do Not Sell or Share My Personal Information page, email [PRIVACY REQUEST EMAIL], or call [PHONE NUMBER]. We will honor your opt-out within the time the law allows and stop selling or sharing your information from that point on.

Global Privacy Control. Our website recognizes the Global Privacy Control signal. We treat it as a valid request to opt out of the sale or sharing of your personal information and of analytics and advertising technologies, in every jurisdiction where it applies. Because the signal is set in your browser, you need to turn it on in each browser and device you use.

Authorized agents. In some states you can ask an authorized agent to make a request for you. We may ask for written authorization from you, and we may still need to verify your identity with you directly.

State-Specific Disclosures

This section adds detail for California residents and residents of other states with comprehensive privacy laws. See also our California Residents, Your Privacy Rights page.

Appeals. If we decline to act on your privacy request, residents of states that provide an appeal right may appeal our decision within 60 days by emailing [PRIVACY REQUEST EMAIL] with "Appeal" in the subject line. [COUNSEL TO CONFIRM APPEAL PERIOD AND PROCESS]

Sale and sharing in the last 12 months. In the past 12 months we have sold or shared the categories of personal information marked "Yes" in the table above with participating home care agencies. [OWNER AND COUNSEL TO CONFIRM]

Nondiscrimination. We will not treat you unfairly or deny you service because you exercised a privacy right.

Sensitive personal information. We use sensitive personal information, such as health details you choose to include in the inquiry form, only to respond to you and to provide the services you ask about. We do not use it for purposes that would give you a right to limit its use.

Disclosures for a business purpose. The table shows which categories of personal information we disclose to which kinds of recipients.

Categories of personal information disclosed and the entities that receive them
Category of personal information	Categories of entities to which it is disclosed
Identifiers	Service providers (website hosting, inquiry form, messaging, customer relationship management, bot protection); participating home care agencies
Information about the person who needs care	Service providers (inquiry form, messaging, customer relationship management); participating home care agencies
Messaging choices	Service providers (inquiry form, messaging)
Communications	Service providers (messaging, customer relationship management)
Internet activity and device information	Service providers (website hosting, security, inquiry form, bot protection); participating home care agencies
Sensitive personal information	Service providers (inquiry form, customer relationship management), only to respond to you

Agencies. Each participating agency controls its own calls, texts, and emails once it has your inquiry. To stop contact from an agency, tell that agency directly. You can also tell us at [PRIVACY REQUEST EMAIL] and we will pass your request to the agencies that received your inquiry. [OWNER TO CONFIRM WE CAN AND WILL FORWARD OPT-OUTS]

Text messages and email. Reply STOP to any text message to opt out, or HELP for help. Follow the unsubscribe link in any marketing email. Even if you opt out of marketing, we may still send messages about your inquiry or services.

Cookies. Our website lets you control the use of cookies and similar technologies. Use the Cookie Settings link in the footer of any page, or our Your Privacy Choices page. Your choices are saved in the browser you use, so you will need to repeat them in another browser or device, or if you clear your browser's site data.

Cookie categories and how this website uses them
Category	What it does	On this website today
Essential	Runs the website, keeps it secure, supports the inquiry form, and remembers your privacy and accessibility choices. Always on.	In use
Functional	Powers embedded content we do not host, such as maps or videos.	Not in use. Off until you allow it.
Analytics	Helps us understand how the website is used and how it performs.	Not in use. Off until you allow it.
Advertising	Delivers and measures advertising. Some state laws treat this as selling or sharing personal information.	No advertising tags today. Off until you allow it.

If your browser sends a Global Privacy Control signal, analytics and advertising stay off. You can also set your browser to reject certain cookies, though some parts of the website may not work as expected. The inquiry form is provided by a service provider and shows inside our pages. It may use cookies or local storage within its own frame to make the form work, whatever you choose for the categories above. If we use advertising tools in the future, you can also learn about opting out of interest-based ads at aboutads.info/choices.

Health Information

The inquiry form is for contact details and a short description of your situation. Please do not send medical records, diagnoses, Social Security numbers, insurance identification numbers, or financial account information through the form. We will talk through care needs with you by phone. Whether and how health privacy laws such as HIPAA apply to information we collect once you become a client is explained in the notices we give you at that time. [COUNSEL TO CONFIRM HIPAA STATUS]

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13, and we do not sell or share the personal information of anyone we know to be under 16. If you believe a child has given us personal information, contact us at [PRIVACY REQUEST EMAIL] and we will delete it.

How We Secure Your Data

We use security measures to protect our website and the personal information we hold, including encrypted connections (HTTPS) and security headers on every page. No security measure is perfect or impenetrable, so we cannot guarantee absolute security.

How Long We Retain Your Data

We keep personal information only as long as it is needed for the purposes in this notice, to resolve disputes, and to meet legal requirements. [RETENTION PERIOD TO BE CONFIRMED BY COUNSEL]

Where We Process Your Data

We process your information in the United States. Our service providers may store or process it in the United States or in other countries that may not have the same legal protections as your home country. [COUNSEL TO CONFIRM LOCATIONS OF SERVICE PROVIDERS]

Third-Party Links and Services

Our website links to third-party websites, such as government and nonprofit resources. We do not control those sites and are not responsible for their privacy practices, so please read their privacy notices. Services embedded in our pages, such as the inquiry form, are operated by third parties on our behalf and may collect information as described in this notice.

How to Contact Us

If you have questions about this notice or want to use your privacy rights, contact us at [PRIVACY REQUEST EMAIL]. You can also call or write to us:

Sanger Dementia Home Care
Attn: Privacy
Telephone: [PHONE NUMBER]
[BUSINESS ADDRESS]

Changes to This Privacy Notice

From time to time we may change our privacy practices, and we will update this notice when we do. The effective date above shows when it was last changed. We will tell you about material changes as the law requires, and we will post the updated notice on our website. Please check this page periodically.