California Residents, Your Privacy Rights

Effective date: [EFFECTIVE DATE]

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Controlling Your Personal Information

Privacy rights vary by country, state, and province. California law provides certain additional privacy rights to eligible California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA").

The rights and request process described on this page are intended for California residents seeking to exercise rights available under the CCPA.

Sanger Dementia Home Care ("we," "us," or "our"), takes your privacy and the protection of your personal information seriously.

This request process applies to personal information collected through Sanger Dementia Home Care's websites and related online properties, including:

SangerDementiaHomeCare.com [COUNSEL TO CONFIRM THIS PARAGRAPH FITS A HOME CARE PROVIDER]
Related landing pages, directories, client profile pages, forms, blogs, podcasts, videos, newsletters, downloadable resources, and other online properties operated by Sanger Dementia Home Care

[COUNSEL TO CONFIRM THIS PARAGRAPH FITS A HOME CARE PROVIDER] The information you provide to Sanger Dementia Home Care is voluntary. However, certain personal information may be necessary for us to provide requested information, resources, communications, marketing services, directory connections, or other Services.

Your California Privacy Rights

Subject to applicable law and certain exceptions, California residents may have the right to:

Know whether Sanger Dementia Home Care collects or processes their personal information
Request information about the categories of personal information Sanger Dementia Home Care collects
Request access to specific pieces of personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about the categories of sources from which personal information was collected
Request information about the business or commercial purposes for collecting or using personal information
Request information about the categories of third parties to whom personal information was disclosed
Opt out of the sale or sharing of personal information
Limit certain uses or disclosures of sensitive personal information
Receive equal service and not be unlawfully discriminated against for exercising privacy rights

Submit a Request About Your Personal Information

To exercise an applicable privacy right, please provide the contact information you previously submitted through one of Sanger Dementia Home Care's websites, forms, communications, or Services. This information helps us verify your identity and locate personal information associated with you in our systems.

When you contact us to exercise a right, the information you provide is used to:

Verify that you are the person associated with the request
Locate relevant information in Sanger Dementia Home Care's systems
Understand which privacy right you are exercising
Prevent fraudulent or unauthorized requests
Respond to your request as required by applicable law

Please provide complete and accurate information.

If we cannot reasonably verify your identity or locate information associated with your request, we may be unable to complete the request. We may contact you for additional information when reasonably necessary.

You are not required to provide more personal information than is reasonably necessary for us to verify and process your request.

Email your request to [PRIVACY REQUEST EMAIL] with the subject line California Privacy Request, and include:

Your full name
Your email address
Your telephone number
Your California residency
The Sanger Dementia Home Care website, form, or Service involved
The privacy right you wish to exercise
Any additional information that may help us locate your records

You may also reach us by telephone at [PHONE NUMBER] or by mail:

Sanger Dementia Home Care [BUSINESS ADDRESS]

We may verify your request by matching the information you provide with information already maintained in our systems.

In limited circumstances, we may request additional verification information. Please do not send a government-issued identification document unless Sanger Dementia Home Care specifically requests it and provides secure instructions for doing so.

Sanger Dementia Home Care will respond to verified requests within the time required by applicable law. If additional time is reasonably necessary and legally permitted, we will notify you.

Authorized Agents

You may designate an authorized agent to submit a California privacy request on your behalf.

We may require:

Written proof that you authorized the agent to act for you
Verification of your identity
Direct confirmation that you authorized the request
A valid power of attorney or other legally sufficient authorization

An authorized agent should identify the request as an Authorized Agent Request and provide information sufficient for Sanger Dementia Home Care to evaluate the authorization.

Requests Involving an Sanger Dementia Home Care Client

[COUNSEL TO CONFIRM THIS PARAGRAPH FITS A HOME CARE PROVIDER] Sanger Dementia Home Care provides marketing, website, advertising, customer relationship management, and related services to home care agencies and other senior care organizations.

[COUNSEL TO CONFIRM THIS PARAGRAPH FITS A HOME CARE PROVIDER] In some situations, Sanger Dementia Home Care processes personal information on behalf of one of its clients. In those circumstances, the client may control the personal information and determine how it is used.

[COUNSEL TO CONFIRM THIS PARAGRAPH FITS A HOME CARE PROVIDER] If your request concerns information controlled by an Sanger Dementia Home Care client, we may:

[COUNSEL TO CONFIRM THIS PARAGRAPH FITS A HOME CARE PROVIDER]

Refer you to the applicable client
Forward your request to the client
Assist the client in responding
Inform you that the request must be submitted directly to the client

Sanger Dementia Home Care sends inquiries to participating home care agencies that have a marketing agreement with Approved Senior Network®, which may be a sale or sharing, as described in our Privacy Notice. California law may define this as "selling" or "sharing." [OWNER AND COUNSEL TO CONFIRM CATEGORIES AND AGENCIES]

California residents may request to opt out of the sale or sharing of applicable personal information by:

Using the privacy-preference tool available on the applicable Sanger Dementia Home Care website
Enabling a qualifying Global Privacy Control signal
Contacting Sanger Dementia Home Care using the information above

Cookie and browser-based opt-out choices may apply only to the browser and device used to submit the request.

Nondiscrimination

Sanger Dementia Home Care will not unlawfully discriminate against you for exercising a right available under the CCPA.

Exercising a privacy right will not result in:

Denial of goods or services
Different pricing or rates
A different level or quality of service
Retaliation for exercising your rights

Sanger Dementia Home Care may be unable to provide a particular Service when the personal information at issue is reasonably necessary to provide that Service.

Questions

You may review our complete Privacy Notice for additional information about how Sanger Dementia Home Care collects, uses, discloses, retains, and protects personal information.

For questions about this page or your privacy rights, contact:

Email: [PRIVACY REQUEST EMAIL] Telephone: [PHONE NUMBER]